VP, Intelligent Edge, AT&T
Josh Goodell is currently leading the initiative to redefine the AT&T Business Solutions core network product offering. Through this initiative, Mr Goodell will deploy AT&T’s first software defined networking capabilities to enable fully automated service delivery while driving significant cost out of the business.
Prior to leading Network on Demand, Mr Goodell led AT&T Wi-Fi which operates the nation’s largest Wi-Fi network. He was responsible for delivering network solutions to wide-ranging industry sectors including hospitality, retail, stadiums, universities, healthcare and airports. These solutions help AT&T meet the demand of customers expecting a fast, reliable connection on all of their devices, at all times, wherever they happen to be.
Prior to heading the AT&T Wi-Fi Team, Mr. Goodell served as Associate Vice President responsible for Chief of Staff support for the President and CEO of AT&T Business Solutions. In this role, he provided strategic and tactical support for the organization serving AT&T's business customers worldwide, including every Fortune 1,000 company and tens of thousands of small and medium-sized businesses.
Previously, Goodell led a Core Network Organization where he managed technicians who installed, maintained, and repaired AT&T’s network in California’s San Francisco Bay Area.
He also served as the Executive Director of Customer Service where he created and executed initiatives to improve the customer experience across Consumer, Network, Small Business, Collections and Operator Services.
Goodell previously led Call Center Force Operations where he was responsible for force management strategies throughout California and Nevada.
Preceding this, Goodell was a Sales Director overseeing Consumer Call Centers in Los Angeles and Orange County, California.
In addition to his AT&T responsibilities, Goodell has served on the Board of Directors for Junior Achievement in Northern California.
A native of California, Goodell earned Bachelor Degrees in Biology and Psychology from the University of California, at Irvine, in 1995.